1. Introduction

Welcome to BRAIN ("Business Response and Automation by Intelligent Networks"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all users of our platform, including business owners and end-users who interact with our AI agents. Please read this privacy policy carefully to understand our policies and practices regarding your personal data.

2. Data We Collect

We collect various types of information to provide and improve our services. The types of data we may collect include:

• Personal Identification Information: Name, email address, phone number, and other contact details you provide during registration or when using our services.
• Account Information: Username, password, account preferences, and subscription details.
• Business Information: Information about your business that you provide when configuring our AI agents, including website content, business hours, product information, and other relevant data.
• Usage Data: Information about how you use our website and services, including log data, analytics, and interaction data.
• Technical Data: IP address, browser type and version, device information, and cookies.
• Content of Communications: Messages exchanged through our AI agents, including WhatsApp conversations, interview responses, and customer support interactions.
• Payment Information: Credit card details and billing addresses (processed securely through our payment processors).

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our services, including creating and managing your account, processing payments, and delivering customer support.
• To personalize and improve our services, including tailoring content and recommendations to your preferences.
• To train and optimize our AI models to better understand and respond to user requests.
• To communicate with you, including sending service updates, security alerts, and administrative messages.
• To analyze usage patterns and monitor the performance of our platform to enhance user experience.
• To prevent and address technical issues, fraud, or other illegal activities.
• To comply with legal obligations and enforce our terms of service.

4. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who provide services on our behalf, such as hosting, payment processing, analytics, and customer support.
• Business Partners: Companies we partner with to offer integrated services or joint promotions.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets.
• With Your Consent: When you have explicitly consented to the sharing of your data for a specific purpose.

We do not sell your personal information to third parties.

5. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, and other security risks. These measures include:

• Encryption of sensitive data in transit and at rest.
• Regular security assessments and penetration testing.
• Access controls and authentication mechanisms.
• Employee training on data protection and security practices.
• Monitoring systems to detect and respond to security incidents.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing reasonable measures to protect your information.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the purpose for which it is used. When your personal data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: The right to request a copy of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data in certain circumstances.
• Restriction: The right to request limiting the processing of your data.
• Data Portability: The right to receive your data in a structured, commonly used format.
• Objection: The right to object to processing of your personal data.
• Withdraw Consent: The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your interactions with our website and services. These technologies help us understand user behavior, remember your preferences, improve website performance, and provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our website and services.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your personal data is protected and that such transfers comply with applicable data protection laws.

11. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: